Privacy Policy of Velvet Cookie Crest

At Velvet Cookie Crest, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site, engage with our services, or interact with us. Your trust is paramount, and we handle your personal data with the utmost care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information from and about users of our site and services, for purposes including:

• Personal Identification Information: This includes information you voluntarily provide to us when you make a purchase, place an order for custom gourmet cookies, bespoke floral arrangements, event catering, corporate gifting, or beverage pairings. Such data may include your name, email address, postal address, phone number, and payment information (processed securely by third-party payment processors, we do not store full credit card details).
• Order and Preferences Information: Details related to your orders, specific requests for designs, flavors, dietary restrictions, event dates, delivery instructions, and any other preferences relevant to our artisan confections and floral designs.
• Communication Data: Records of your correspondence with us through email, phone, or contact forms, including inquiries, feedback, and customer support requests.
• Technical and Usage Data: When you access our platform, we may automatically collect certain information about your device and browsing actions. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us understand user behavior and improve our site's functionality.

How We Use Your Information

The information we collect is used to provide, maintain, and improve our services, as well as to communicate with you effectively. Specific uses include:

• To process and fulfill your orders for our artisan confections, floral arrangements, catering, and gifting solutions.
• To personalize your experience and deliver custom products and services tailored to your specifications.
• To communicate with you regarding your orders, special offers, updates, and provide customer support.
• To improve our website, products, and services based on user feedback and analytical data.
• To send periodic emails about new products, promotions, or other information we think may be of interest to you, based on your consent or legitimate interest. You can opt-out at any time.
• To detect, prevent, and address technical issues or fraudulent activities.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep this information confidential and comply with data protection regulations. Examples include payment processors, delivery services, and IT support.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and secure data storage practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Velvet Cookie Crest relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

Cookies

Our site uses "cookies" to enhance your experience. Cookies are small data files that a website stores on your computer or mobile device. These cookies help us understand how you interact with our site, remember your preferences, and improve the functionality of our online platform. You have the option to set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please contact us:

Velvet Cookie Crest

2814 Juniper Bend, Suite 150

Austin, TX, 78704

United States